Kansas City accounting and consulting firm MarksNelson received Inavero’s Best of Accounting™ Award for providing superior service to clients. The Best of Accounting Award winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients.
Results of a Net Promoter Score survey completed on June 14, 2017, show MarksNelson earned a 9.4 out of 10 for client satisfaction well above the industry average of 7.7 out of 10.
“MarksNelson continues to move forward as a leader in the Accounting Industry,” said Managing Member Mark Radetic. “The feedback shows the firm is deeply rooted in our core values. Our professionals work to deliver the very best, whether it’s providing the large strategic view or managing the smallest financial detail.”
“The 2017 Best of Accounting award recipients have gone to great lengths to demonstrate their commitment to service quality,” says Inavero Founder and CEO, Eric Gregg. “Winning firms not only invest time and resources toward surveying clients, they commit to providing validated feedback to the public on BestofAccounting.com – making the satisfaction of their clients a central strategy for growing their business.”
About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. BestofAccounting.com is the directory of choice for sourcing leading accounting firms with validated satisfaction scores in the US and Canada.
Rooted in satisfaction research for business service firms, Inavero’s proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.